Receptionist - Headquarters

Job summary

We are looking for a welcoming and organised Receptionist to provide a professional reception service at East Midlands Ambulance Service Headquarters. As the first point of contact for visitors, colleagues and external stakeholders, you'll play an important role in supporting reception services and the day-to-day operation of Headquarters. In addition to reception duties, you'll provide administrative support when required, working closely with the Executive Services Administration Team to support the effective running of Headquarters.

Main duties of the job

You will be responsible for managing the day-to-day activities of the Headquarters reception, including handling telephone enquiries, directing visitors and supporting meeting arrangements. You will also receive and distribute deliveries, maintain administrative records and provide general clerical support as required.

Working as part of the Executive Services Administration Team, you will help ensure the efficient running of Headquarters services, maintaining a professional environment and providing support to colleagues across the organisation when required.

Job responsibilities

Key responsibilities include:

• Providing a professional reception service, welcoming visitors and directing them to the appropriate person or department.
• Receiving, managing and directing telephone enquiries, taking accurate messages and ensuring information is passed on promptly.
• Managing meeting room bookings and supporting meeting arrangements, including room setup and equipment requirements.
• Providing general administrative and clerical support, including typing documents, drafting routine correspondence and distributing information as required.
• Maintaining accurate filing systems, records and distribution lists, ensuring information is kept up to date.
• Updating contact directories, circulation lists and other administrative records as required.
• Receiving deliveries and post, maintaining appropriate records and arranging distribution to the relevant teams and departments.
• Escalating any issues affecting the operation of reception or switchboard services to the appropriate manager.
• Ensuring the reception area is maintained to a high standard and presents a professional environment for visitors and staff.
• Working as part of the Executive Services Administration Team, providing support across Headquarters services as required.
• Undertaking any other reasonable duties within the role and grade of the post.

About the employer

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in-house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• Supporting wellbeing networks
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
• A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.