Visa sponsorship evidence
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From the employer's advert, checked 26 October 2026.
We could not match this employer to the Home Office sponsor register by name. Large employers often register under a different legal name, so this is not a warning on its own.
About the job
Job summary
Salary Available Upon Request
25 hours a week
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.
The post-holder will be an integral part of the general practice team.
This is a position for 25 hours spread over 3 days.
Working hours as follows
Wednesday - 8am - 6:30pm (30 minute lunch break)
Thursday - 9am - 2:00pm
Friday - 8am - 6:30pm (30 minute lunch break)
Main duties of the job
The following are the core responsibilities of a Care Navigator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
3. Process personal, telephone and e-requests for appointments
4. Action incoming emails and correspondence as necessary
5. Accurately detail information on patients records within the clinical system
6. Maintain and monitor the practice appointment system
7. Initiate contact with and respond to requests from patients, team members and external agencies
8. Photocopy documentation as required
9. Data entry of new and temporary registrations and relevant patient information as required
10. Direct requests for information, i.e, DSAR, insurance/solicitors letters and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Undertake a broad spectrum of administrative duties commensurate with the role
13. Be an integral part of the general practice team
14. Act as a chaperone as required
Job responsibilities
In addition to the primary responsibilities, the Care Navigator has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences
b. Scan patient related documentation and attach scanned documents to patients healthcare records
c. Participate in local initiatives to enhance service delivery and patient care
d. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
e. Support and participate in shared learning
About the employer
Established a friendly 5 Partner training practice (registrars and medical students) with a growing list size (currently 14,600 patients)
Forward-thinking partners, determined to maintain a healthy working environment despite increasing pressures
High quality primary care services in a modern purpose built health centre
Full complement of highly skilled staff
Pharmacy team who manages repeat scripts, medication queries and medication reviews.
Reduced Admin admin team to read action and code letters
Supportive team with weekly clinical meetings and quarterly whole team meetings
Close working relationships with multi disciplinary teams
Well organised IT efficient practice using EMIS / DOCMAN Clinical systems
Located 25 minutes from Cardiff with good transportation links
Advert text from GP Practice in Wales, published on NHS Jobs. Read the original advert.
Visa sponsorship depends on the employer offering you the job and on you meeting the visa rules, including salary and English requirements. Check the current rules on GOV.UK and confirm details with the employer.