Visa sponsorship evidence
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From the employer's advert, checked 28 October 2026.
Betsi Cadwaladr University Health Board is on the Home Office register of licensed sponsors as “The Betsi Cadwaladr University Health Board” (Skilled Worker). Register checked 23 October 2026.
Check you are eligible before applying. Since 22 July 2025 most new Skilled Worker visas need a degree-level role and a salary of at least £41,700, or £33,400 for new entrants. Some health and shortage occupations are exceptions, and care worker visas are closed to new applicants from abroad. This role may suit people who already have permission to work in the UK. See the visa guide.
About the job
Job summary
The ability to speak Welsh is essential for this post.
The Helplines Department currently operates several 24 hour helplines from a base at Grove Road in Wrexham. Helpline Operators respond to incoming calls on the helplines as well as make outgoing calls in response to voicemail messages. All of the helplines provide emotional support, advice, information and literature to callers living with mental ill health, dementia, Gambling addiction, and substance misuse issues as well as offering support to families, friends and carers.
The Helplines include the following;
CALL Helpline- The all Wales mental health helpline. C.A.L.L. Mental Health Helpline - Community Advice and Listening Line (callhelpline.org.uk)
DAN 24/7- The all Wales Drug & Alcohol helpline. DAN 247 - Wales Drug and Alcohol Helpline
Wales Dementia Helpline. Wales Dementia Helpline - Supporting those living with Dementia and their Carers (callhelpline.org.uk)
Drug Litter line. North Wales Drugs Litter Line: A dedicated freephone number for the public to report discarded needles and syringes
All Wales Gambling Helpline
All Wales Gambling Helpline
To cover 24 hours, 7 days a week with different shift options available.
Main duties of the job
The ability to work alone is essential. The ability to work inclusive of Bank Holidays, Christmas and New Year is an essential requirement of the post in line with the needs of the service.
Applicants with knowledge of substance misuse issues and mental health would be especially welcome. Team working is vitally important as supporting colleagues during shifts is actively encouraged.
Applicants will ideally have basic computer skills and experience of the issues and difficulties facing people living with mental distress or coping with drug/alcohol abuse problems. Full training will be given. Good communication skills is an essential requirement, the need to work flexibly is an important part of the role; This includes weekends and night shifts.
We strongly encourage prospective applicants to visit the Department for an informal discussion.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
About the employer
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Advert text from Betsi Cadwaladr University Health Board, published on NHS Jobs. Read the original advert.
Visa sponsorship depends on the employer offering you the job and on you meeting the visa rules, including salary and English requirements. Check the current rules on GOV.UK and confirm details with the employer.