Visa sponsorship evidence
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From the employer's advert, checked 26 October 2026.
We could not match this employer to the Home Office sponsor register by name. Large employers often register under a different legal name, so this is not a warning on its own.
About the job
Job summary
As Digital Support Services Manager, you will lead the Business Analysis and Digital Learning functions that help turn digital ambitions into practical, sustainable improvements for colleagues and services.
You will work across Digital & Data and with clinical and operational teams to understand needs, shape proposals for change and ensure new and existing digital services are supported by clear requirements, effective learning and measurable benefits. You will bring together strategic thinking and operational insight, helping the Trust make informed decisions about how technology can improve services and ways of working.
This is a senior leadership role with significant autonomy and influence. You will lead and develop specialist teams, manage competing priorities and provide expert advice on business analysis, benefits, process improvement and digital learning. You will also build strong relationships across the organisation, ensuring that digital change is well designed, understood and successfully adopted.
This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa
Main duties of the job
The postholder will lead and develop the Trust's Business Analysis and Digital Learning functions, creating a supportive environment in which specialist teams can deliver high-quality work. You will oversee demand for business analysis, digital learning and user guidance, ensuring work is prioritised and aligned with Trust and Digital & Data priorities. In addition, you will work with colleagues across clinical, operational and corporate services to understand challenges, define requirements and develop well-evidenced proposals for change.
You are expected to provide specialist advice on business cases, process improvement, requirements management and benefits realisation and lead the development of digital learning and adoption approaches that help colleagues use technology effectively and confidently.
The individual appointed to the role will support the transition of digital developments from projects into day-to-day use, ensuring appropriate learning, guidance and engagement are in place and analyse complex information, assess options and make clear recommendations to senior leaders
You will build effective relationships with a wide range of stakeholders, using strong facilitation, influencing and communication skills to reach agreement, monitor performance, resources, risks and benefits, providing assurance that agreed outcomes are being delivered. Additionally, manage and develop staff, setting clear priorities and supporting professional development across the service.
Job responsibilities
At TEWV, Digital Support Services plays a key role in helping colleagues get the best from technology, supporting digital transformation, service improvement and workforce development across the Trust. We are a collaborative, supportive and ambitious team that values curiosity, continuous learning and practical problem solving. We take pride in building strong relationships with colleagues and delivering work that makes a meaningful difference to staff, services and the people who use them.
We invest in our people, encourage innovation and provide opportunities to develop skills across business analysis, digital learning, Microsoft 365, change management and service improvement. You'll join a team that combines high standards with a supportive and flexible approach to work, where ideas are welcomed, expertise is valued and colleagues are encouraged to grow and succeed.
Applicants, please note that our Trust will support staff to work from home for up to 60% of their working week. There will be an expectation to work with the team onsite at our base at Flatts Lane Centre, Middlesbrough on a weekly basis, as well as frequent travel to customer sites for face-to-face meetings and workshops as required.
Interviews will be held in person at Flatts Lane Centre, Middlesbrough.
As Digital Support Services Manager, you will:
- Lead and develop the Trust's Business Analysis and Digital Learning functions.
- Provide leadership and direction for digital adoption, service improvement and change initiatives across the organisation.
- Work with clinical, operational and corporate services to understand needs, shape solutions and support successful delivery of digital change.
- Oversee business analysis, requirements management, process improvement and benefits realisation activities.
- Ensure digital services are supported by effective learning, guidance and adoption approaches that help colleagues get the best from technology.
- Lead and develop specialist teams, supporting professional growth and high-quality delivery.
- Build strong relationships with stakeholders across the Trust and provide expert advice to support decision-making.
- Contribute to the Trust's Digital & Data strategy by identifying opportunities to improve services, productivity and user experience.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
Please refer to the full Job Description and Person Specification for a comprehensive outline of the role and responsibilities.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
About the employer
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Advert text from Tees Esk and Wear Valleys NHS Foundation Trust, published on NHS Jobs. Read the original advert.
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