Visa sponsorship evidence
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From the employer's advert, checked 26 October 2026.
We could not match this employer to the Home Office sponsor register by name. Large employers often register under a different legal name, so this is not a warning on its own.
About the job
Job summary
NLPSS is seeking an experienced manager with a background in service improvement, workforce technology and/or digital transformation to lead and develop its award-winning digital HR and automation services within a complex multi-organisation NHS shared service environment.
This is a 12-month fixed-term maternity cover opportunity at a pivotal point in the evolution of our service, offering the successful candidate the opportunity to help shape and develop automation, AI and digital workforce solutions through a series of projects across our NHS customer base.
We are looking for an experienced manager who can combine service leadership, stakeholder engagement, service management and strategic service development within a specialist HR and digital environment.The successful candidate will lead a small team responsible for a portfolio of robotic process automation (RPA) services supporting key HR functions including recruitment, payroll and medical workforce. They will work closely with senior NHS stakeholders and service users to ensure services remain effective, deliver measurable benefits and support continued innovation.
The role would particularly suit candidates with experience of digital HR services, shared services, automation, transformation, service management, business change or technology-enabled service improvement.
As the NHS continues to modernise workforce services through the Transforming People Services agenda, this role offers a unique opportunity to build experience across HR, digital technology and transformation in an increasingly high-demand field.
Main duties of the job
The successful candidate will act as the vital link managing the interface between the operational services, technical services, and external clients, which include partner NHS Trusts. Managing a small team, the primary focus will be ensuring the entire automation portfolio meets stringent performance targets, remains efficient, resilient, and supports the business goals of improving employee experience while reducing service cost.
In addition to ensuring day to day service delivery the manager will develop and expand the scope and scale of the current portfolio. This involves working with the senior management team and NHS partners to explore new automation opportunities and identifying optimisations for innovation across all service areas, such as recruitment, payroll, medical workforce and occupational health.
As one of the organisation's most crucial and creative posts this is a fundamental role in our team, with wide internal and external profile, at the forefront of innovating our corporate services. The position demands a professional who can blend technical automation oversight with strategic customer relationship management. You'll need to work at pace and scale, pushing the boundaries with colleagues, stakeholders and customers alike in your determination to deliver a digitally-enabled, cost-effective, outstanding employee experience at scale.
About us
North London Partners Shared Services is an innovative NHS business unit dedicated to providing corporate services at scale across London. A partnership of 8 Trusts, our vision is to deliver a 'excellent patient care through an outstanding employee experience'.
We need the most innovative, creative and caring people from outside and inside the NHS to deliver our mission to redefine our corporate services around the user experience, using technology to support innovation in service delivery.
Job responsibilities
Key responsibilities
Lead the management and development of the award-winning automation services across multiple corporate service lines.
Manage the complex interface between the operational service, technical services, and partner NHS Trusts.
Oversee existing RPA processes to ensure the portfolio meets performance targets, remains highly efficient, resilient, and cost effective.
Identify RPA optimisations and find new opportunities to maintain and grow the automation user base.
Lead and guide teams and partner organisations through the implementation of automation and other complex technology transitions and system adoptions.
Drive technical innovation by collaborating with partner DXC Technology to integrate new tools like Artificial Intelligence.
Provide change governance & performance management through monitoring of service level agreements (SLAs), ensure robust key performance indicators (KPIs) are met, and maintain strict NHS digital governance standards.
About you
Proven professional experience operating within a complex corporate shared service environment.
Excellent team leadership and line management skills
Deep process knowledge in recruitment, occupational health, medical workforce, payroll, pensions, or HR administration.
Strong technical background in Robotic Process Automation (RPA) technology from any software vendor.
Demonstrated expertise in project management and service management methodologies.
Commercial and creative mindset capable of identifying automated solutions and expanding external client portfolios.
This role would be ideal for individuals seeking secondment, or fixed-term leadership position within digital transformation and service improvement.
Note that the role is based at the NLPSS corporate offices in Enfield and the successful candidate will be expected to be on site at least three days a week and more for the first six weeks during the initial period.
Job description
Advert text from North London Partners Shared Service, published on NHS Jobs. Read the original advert.
Visa sponsorship depends on the employer offering you the job and on you meeting the visa rules, including salary and English requirements. Check the current rules on GOV.UK and confirm details with the employer.